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Sep 2026

IT Department Ticket (Help Desk) Management System — NDU

IT Department Ticket (Help Desk) Management System — NDU
Laravel PHP Filament MySQL RESTful API Tailwind CSS

About Project

An enterprise Help Desk / Ticketing System engineered for the University IT Department to centralize technical requests and support operations.

Currently at 50–60% completion status, with functional analysis, SRS technical specifications, and backend development in active progress.

Key Goals & Features:

Centralized registration of technical support tickets;
Workload-based ticket assignment among IT staff;
SLA (Service Level Agreement) & escalation rules;
Real-time ticket lifecycle tracking;
Daily, weekly, and monthly analytical reporting;
Staff performance KPI evaluation;
Customer Satisfaction (CSAT) measurement;
Comprehensive audit history and reporting accountability.

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